Customer Testimonials
Knowledgeable sales and finance team and a good selection of vehicles to consider. After the sale support is excellent.
The new building is great for the waiting customer and the employees were very nice.
Easy, fast, professional. It was a very pleasant and low pressure experience. I would highly recommend.
Mark and Brandon made things great! First time car buyers here, and they made the process smooth as could be.
My visit at Southern Team was wonderful,quick &effecient great experience. Looking forward for my next visit
Tracy was great to work with , friendly and a stress free experience. I will refer my family and friends.
Always responsive, efficient and friendly. They all take the time to explain what is needed (and what service can be postponed) in detail. I really appreciate the service Southern team subaru has given me over the years!
Jaden Kenny and Braden Thompson did a wonderful job!
Danielle knows me when I walk in and takes such good care of me and my car. She understands I am busy and always makes sure that my car is safe for my long commutes.
Clean facility and very nice associates. Thanks to Nissan for servicing my Subaru. Kept it on schedule for each 6 months.
Your service department always takes good care of me. Even though I live in Martinsville, I always come to Roanoke for servicing and have no complaints.
I was very interested in one of the new Subaru Cosstreks so I went to Southern team on Peterscreek Road. Actually a sales person came out soon after I arrived. I explained to him (Camden) don’t remember last name what I was interested in. Actually they had one on the lot that I liked with the options and color I wanted. I explained to him I had a vehicle I could trade or buy it straight out depending on what I would be allowed for my vehicle. During our conversation I told him I was having back surgery soon ...
We bought two vehicles and everything went smoothly. Horatio did an awesome job getting the Subaru that I wanted Love it!!!
Accommodating and prompt. Tried to keep me informed . We're helpful to me when I had to have an unexpected extra service. Worked through lunch to accommodate my schedule!!
I am a repeat customer at Southern Team, but this was the first time dealing with Tony and Jaden. They were great to deal with and carried on the great service I have been acustomed to in the past with Southern Team. They made this transaction smooth and enjoyable.
I bought my car for the 2nd time and my oldest son loved it so much that he bought the same model from Southern Team also. And my best friend here in Salem and his son drove my car and they bought the same model as mine only their Tiguan was a new 2025. I have always had great service at Southern Team!
I am particular about my Legacy, and keep it in 'showroom condition.' I feel that I'm best able to do this by having it serviced at this dealership.
Was treated with respect .and helped with what information I didn't understand. Would highly recommend them
I've already filled out this survey. Very impressed with Jason, Jeff, Greg. Will not answer any more surveys
Very professional repair to my Nissan Transmission.Very quickly done. Reasonable price, very impressed, awesome
Service was good, but over 300 dollars for an unplugged sensor seems ridiculous. Makes coming back questionable.
Cameron and Mark were great to work with!
Always a pleasure no matter who I directly work with. I likes the mechanic's video explaining the visit and actions taken. I always appreciate being informed of what's coming up in the future that will need attention.
2 things in the past that rubbed me the wrong way. 1. One of the Subarus that I purchased brand new and kept in the garage couldn't pass the state inspection code after only 1 or 2 years because of faulty windshield wipers. When I expressed my dissatisfaction, I was told ' why are you worried about it, it's covered under warranty'. Couldn't believe he actually said that. 2. Came to the dealership all the way from Botetourt County to look at a used vehicle that I saw on your website, and was told when I arrived that it wasn't ready yet ...
Technician left off harness necessary for electrical connection factory hitch installment. Trying to get resolve from your service department. I am not local to Roanoke
Tony and Mark made things very quick and easy, they are both very helpful!
Treated me nice Very polite. Listened to what I had to say. Very professional and a happy person.
Good experience and as simple a buying experience as possible. Mel was great to deal with.
Great sales force.
Very timely, transparent, and personable. Danielle was welcoming since we moved to Roanoke from Michigan 6 months ago. They are just like our last Hyundai dealership in Michigan. Glad to have a great dealership in Virginia now!
Everything was Top Notch. In and out was great time wise had my car for less than 24 hours. Thank you so very much.
Got an appointment no problem, car was ready when they said it would be. Great communication and follow up.
Even with an appointment it took 2 hours to do stat inspection and oil change. Last time took 2.5 for oil change.
I really enjoyed being at Southern Team AutoMall. They were all so helpful and everything went smoothly. I’m really enjoying my Crosstreck. Thank you!
Warm welcome, place is clean and our car was well cared The receptionists here are helpful and friendly. The facility is very clean and there are a variety of complimentary snacks and coffee. The mechanic Michael Wu always does a great job and I wouldn’t trust anyone else with my car.
Mark was very helpful and professional.
The staff in the Service Center are friendly and knowlegeable. The waiting area is comfortable.
Great responsiveness, Clear thorough explanations, I would recommend them to my friends and neighbors. Great service.
The service was easy, fast, friendly, and I got a complimentary oil change much to my surprise. Nothing to complain about at all!
Paid $180 for headlight restoration. This is how the passenger side was returned. I'm not happy!
They did a great job. Everything was as expected. Thank you for all the help!
Working with Dustin and Juan was such a great experience. They have me feel comfortable from start to finish. Best experience I’ve ever had purchasing a car.
Okay ?? They have been fair Nine more words and no more okay okay okay
Express check-in was great. I did not need an appointment just drove up and they got to my car within an hour which I thought was extremely well done.
Absolutely disgusted how they talked to me and about my vechile. Very rude , not dealing with them again . They could have not been so rude. This kind of service I got was very wrong from a dealership.
Sam handled my walk-in inspection quicker than I expected. I’ve been serviced before by him and he is always courteous and efficient. He keeps me informed concerning my options.
I have enjoyed coming there for my service. Very welcoming Love my first Crosstrek Subaru
Brian Painter was my salesman he was very knowledgeable no pressure polite & courteous I would recommend him to others
Jennifer and Eric did a great job. A little price discrepancy but it worked out! A beautiful service center!
Clean, friendly staff, nice complimentary refreshments, comfortable waiting area, appreciate the multi-point inspection and recommended services
Nissan Service Department is awesome. I had a flat tire and they worked me in and took good care of me and my car. I know I can always depend on them. I really appreciate Mike White and the team.
Very clean and professional. Very timely service performance as well as nicely equipped waiting room.
We had just found out our car tire had a nail in it. We came straight to the dealership without an appointment stress out. Danielle was so nice, took us right in and go us right on out! Great experience with customer service.
Troy took interest in our issue, explained the problem and the resolution. He went above and beyond to make sure we were taken care of and our problem was resolved.
I have switched to getting my car serviced here and very happy with the switch
I have always been able to get an appointment when I need it. I’m treated with the utmost respect and care. I like that it is always clean, and usually done quickly. I’m kept updated and comfortable while waiting. I’m very pleased and happy with my time at southern .
Great service and professional employees that care about the customer and provide quality work- it’s always a pleasure to go there for service.
She was great and remembered me when I had to come back Jennifer Tucker was very understanding
It was easy to purchase the car I wanted. The financial part took a long time to complete because the young couple in front of me was slow in making their chosen.
The service department has been great to work with. They keep you updated on how the service is going and a detailed report when they are finished.
Mike was very friendly, explained things. Got in and out pretty quickly and set up next appointment
My best car buying experience ever! Exceptional customer service. I got exactly what I wanted.
Always willing to explain everything u need to know. Always kind and understanding. Thank you for service.
It’s always a pleasure to come to this service department. I’m always more than satisfied!! Great people!!
DANIELLE WAS GREAT. I ASKED TO HAVE CAR WASHED IT WAS NOT..ALSO PD 52.00 FOR FILTER AND THEY WANTED ME TO DO A FUEL INJECTION SERVICE234.95 MY CAR HAS 14,164 ON IT WAS KIND OF DISAPPOINTED SEEMS LIKE JUST TRYING TO GET MONEY THANK YOU
Very friendly. Dealership is nice and clean and convenient hours. Wonderful people in the service department.
Jeff & Bryan were excellent to work with. I have Multiple Sclerosis really bad and they were extremely patient & helpful in everything!
Very friendly and helpful They were courteous and the car looks very nice They seemed to be thorough in working on my car. For car back very clean. Appreciate that
Very good experience with service. Sam was very polite and courteous and was very helpful.
The sales staff was very knowledgeable about the vehicles. When I arrived I knew that I wanted a Venue and needed the different packages available. I made my selection rather quickly. The financial manager was occupied for a long time with a young couple. I had to wait a very long time. I love the car.
The customer service was amazing. Melissa helped me understand what was going on with my car and what work they did on it.
Jason porter went out of his way to help fix the situation of the misaligned hole drilled in the bumper
Buying/Leasing process was easy and streamlined. Location was comfortable. People were competent and friendly! Ok
Buying/Leasing process was easy and streamlined. Location was comfortable. People were competent and friendly! Ok
Salesman and finance person very nice and helpful. Did not pressure us in any way.
Everyone in the dealership was extremely helpful and friendly. Highly recommend working with Brian for any of your future car buying needs.
Service was excellent and worked with me to get what I wanted
Linda was so helpful and kind. I bought my first car yesterday and I couldn’t have felt more supported and informed. Thank you, Linda!!
Good service, people friendly
Being new its hard to beat clean-n-the view into the garage is a plus to check out the professionalism that goes on in there.
Very easy process. They made me feel welcome and didn’t use high pressure tactics
I trust the service team. They all are great advisors, very knowledgeable, easy to talk to.
They were knowledgeable, friendly and patient. They were not pushy which was key to me
HORATIO’s service, level of knowledge, care and patience - was wonderful The dealership was clean and well staffed
This had been my go to dealership since I purchased my car in 2015. It’s the only one I tryst. The customer service is great. Very trustworthy.
Awesome experience with Brian and Jaden.
Wayne Lewis was very helpful and I have dealt with him before Wayne goes above and beyond necessary
Great experience at Southern Team working with Keith and Holly! Very prompt and answered all our questions. Very streamlined process. Great customer service.
Great experience with Keith and Holly at Southern Team!!!
This could not have been a better buying experience. Malik and Jaden were a pleasure to work with. Profession and far from what you would expect from a car dealership. Would absolutely and will shop here again.
Jaden Kenny in finance and Jason Page in sales went out of their way to make buying my fourth vehicle from Southern Team a fantastic experience. It’s quality employees like them who have made me a customer for life!
Mel Dobbs was outstanding to work with and very knowledgeable about the Subaru model we were interested in purchasing. I would recommend Southern Team to all of my friends interested in purchasing a new vehicle
Mel and Linda were amazing when helping me find a car that I loved with all of the features and in the color I wanted without having to settle. They both were super knowledgeable which made the entire process so much smoother than I was expecting. They were both patient and kind with all of the many questions I asked to ensure I was making an informed decision while also getting me the best bang for my buck. I would 100% recommend them and southern team to anyone that asks.